Description:
Job Description : Whirlpool is seeking a Customer Care Assistant to join our team in Perth, Western Australia. This is a full-time, entry-level position that offers the flexibility to work from home.
The ideal candidate will have at least 1 year of experience in customer service and possess energetic and reliable personality traits.
Responsibilities : - Handle inbound and outbound customer inquiries via phone, email, and chat- Provide exceptional customer service by addressing and resolving customer concerns and complaints- Maintain accurate customer records and documentation- Collaborate with other departments to escalate and resolve more complex customer issues- Assist with order processing, returns, and exchanges- Conduct data analysis to identify trends and improve customer satisfaction- Create and deliver presentations to internal teams on customer feedback and suggestionsRequirements : - 1 year of experience in customer service or a related field- Strong communication skills and a customer-oriented mindset- Ability to work independently and efficiently from a remote location- Proficient in Microsoft Office Suite- Energetic and reliable personality traits- Strong analytical and presentation skillsBenefits : - Medical coverage- Paid Time Off (PTO)- Retirement planWorking Environment : Join a dynamic team at Whirlpool and achieve success in a high-energy workplace focused on delivering impactful results.
Work from the comfort of your home while contributing to a global leader in the home appliance industry.Deadline to Apply : April 6, 2024Equal Opportunity Statement : Whirlpool is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.