Description:
Job description : We are looking for a dedicated and hardworking Remote Customer Care Assistant to join our team at Airwallex in Perth, Western Australia.
As an Associate Level position, you will be responsible for providing exceptional customer service to our clients remotely.
Responsibilities : - Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Assisting customers with account setup, troubleshooting technical issues, and providing general support- Conducting research to find solutions to complex customer problems- Persuading customers to consider and adopt new products or services- Collaborating with cross-functional teams to ensure a seamless customer experience- Maintaining accurate records of customer interactions and transactions- Meeting and exceeding customer satisfaction goalsRequirements : - Minimum of 4 years of experience in customer service or a related field- Excellent communication skills both written and verbal- Ability to work independently and as part of a team- Strong problem-solving skills and attention to detail- Proficiency in Microsoft Office Suite and CRM systems- Dedication to providing exceptional customer service- Hardworking attitude and willingness to go above and beyond for clientsPersonality traits : - Dedicated- HardworkingSoft skills : - Persuasion- ResearchBenefits : - Paid overtime- Parental leave- Company transportationWorking environment : - Align work with a greater purpose, contributing to a meaningful mission.
Equal opportunity statement : Airwallex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply : If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Remote Customer Care Assistant position at Airwallex in Perth, Western to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.