Description:
Job Description : As a Remote Customer Care Assistant at Ross Stores, you will be responsible for providing exceptional customer service and support to our valued customers from the comfort of your own home in Perth, Western Australia.
This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service. Responsibilities : 1.
Respond to customer inquiries and concerns via phone, email, and chat in a prompt and professional manner.2. Assist customers with order placements, returns, exchanges, and product inquiries.
3. Resolve customer issues and complaints effectively and efficiently.4. Collaborate with other team members to ensure a seamless customer experience.
5. Meet and exceed customer satisfaction goals and metrics.Requirements : 1. Excellent communication skills and a friendly demeanor.
2. Ability to work independently and manage time efficiently.3. Strong problem-solving skills and emotional intelligence.
4. Demonstrated leadership abilities in customer service roles.5. Motivated and hardworking attitude.Personality Traits : Motivated, HardworkingSoft Skills : Emotional Intelligence, LeadershipBenefits : 1.
Travel & spending expenses covered for eligible positions.2. Travel opportunities for training and conferences.3. Retirement plan options for long-term financial security.
Working Environment : At Ross Stores, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing outstanding customer care and fostering a positive work environment.
Equal Opportunity Statement : Ross Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to any protected to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.