Description:
Job Description : We are looking for a motivated and dedicated Customer Care Assistant to join our team at Costco. This is a remote work opportunity based in Perth, Western Australia, requiring part-time commitment at an Associate Level.
The ideal candidate will have at least 4 years of experience in customer service roles.Responsibilities : - Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Providing excellent customer service by addressing and resolving customer complaints and issues- Processing customer orders and requests accurately and efficiently- Maintaining customer records and updating information as needed- Collaborating with other team members to ensure a seamless customer experience- Assisting with strategic planning to improve customer care processes- Managing customer relationships and ensuring customer satisfaction- Reporting customer feedback and issues to the appropriate departments for resolutionRequirements : - Strong communication skills and a customer-centric mindset- Proven experience in customer service roles- Ability to work independently and manage time effectively in a remote setting- Driven and dedicated to providing exceptional customer care- Strong strategic planning skills and the ability to think creatively- Experience in people management and conflict resolution- Proficiency in Microsoft Office and customer service softwarePersonality Traits : Driven, DedicatedSoft Skills : Strategic planning, People managementBenefits : - Vision insurance- Training & professional development opportunities- Travel & spending expenses reimbursement- Recognize and reward based on performance and meritWorking Environment : At Costco, we value our employees and recognize the importance of a positive working environment.
We foster a culture of equal opportunity where employees are rewarded for their hard work and dedication.Deadline to apply : May 4, 2024Equal Opportunity Statement : Costco is an equal opportunity employer and we welcome applicants from all backgrounds.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.