Description:
Job Description : Marathon Oil is seeking a motivated and customer-focused individual to join our team as a Customer Service Associate, working from home in Perth, Western Australia.
This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service role.Responsibilities : - Provide exceptional customer service via phone, email, and live chat- Respond promptly and professionally to customer inquiries and issues- Process orders, returns, and exchanges accurately and efficiently- Maintain a high level of product knowledge to assist customers with their inquiries- Collaborate with team members to ensure a seamless customer experience- Handle escalated customer concerns and provide resolutions in a timely manner- Utilize various software systems and tools to track customer interactions and ensure accurate record-keeping- Work independently and efficiently in a remote setting while adhering to company policies and procedures- Meet and exceed customer satisfaction goals and performance metricsRequirements : - Resourceful and reliable individual with a strong work ethic- Excellent teamwork and communication skills- Proficiency in Microsoft Office and CRM software- Ability to multitask, prioritize, and problem-solve effectively- High school diploma or equivalent required, college degree preferred- Previous experience in a customer service role preferred- Availability to work rotating shifts, including weekends and holidays- Must have a dedicated home office space with reliable internet accessBenefits : - Disability insurance- Paid sick leave- Profit sharing opportunities- Opportunity to work in a fast-paced and dynamic work environmentEqual Opportunity Statement : Marathon Oil is an equal opportunity employer and is committed to diversity and inclusion in the workplace.
We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
All qualified applicants will receive consideration for employment without regard to any of these factors.Deadline to apply : April 26, 2024If you meet the requirements and are interested in a challenging and rewarding opportunity with Marathon Oil as a Customer Service Associate, we encourage you to apply today.
We look forward to reviewing your application and potentially welcoming you to our to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.