Description:
Job Description : J.B. Hunt Transport Services is seeking a Customer Service Specialist to join our team on a part-time basis, working remotely from home in Perth, Western Australia.
As an Associate Level position, we require a candidate with a minimum of 4 years of experience in a customer service role.
Responsibilities : - Provide exceptional customer service to clients via phone, email, and online chat- Address inquiries, resolve issues, and handle complaints in a professional and timely manner- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure customer satisfaction and retention- Stay up-to-date on products, services, and company policies to provide accurate information to customers- Identify opportunities for process improvements and contribute ideas to enhance the customer experienceRequirements : - Confident and motivated individual with strong communication skills- Ability to deliver engaging presentations and demonstrate leadership qualities- Experience in a customer service role for at least 4 years- Proficient in Microsoft Office and customer relationship management software- High school diploma or equivalent required, bachelor's degree preferredBenefits : - Free accommodation for remote work setup- Dental insurance coverage- Paid overtime opportunities for exceeding performance targetsWorking Environment : At J.
B. Hunt Transport Services, we are committed to promoting equality and fairness for all employees. We foster a supportive and inclusive work environment where every team member is valued for their contributions.
Deadline to Apply : April 23, 2024Equal Opportunity Statement : J.B. Hunt Transport Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.
We welcome applicants from all backgrounds and encourage diversity in our to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.