Description:
About us
Essendon FC - “The Bombers” - are a professional sporting team in the Australian Football League. As home to 5 sporting teams, we run our AFL men’s and women’s programs, VFL women’s and men’s programs, and a wheelchair football team. But we’re more than the game. Not only do we exist to win premierships, we aim to give back to our loyal membership base, and importantly, our community. We understand and take seriously the impact we have on social outcomes and work tirelessly to ensure these are positive, from our partnership with The Long Walk, to our indigenous pathway programs. To do this, we have strong commercial partnerships and innovate with non-traditional ventures, such as our Essendon Education Academy, so that we can deliver world class events, give back to our fans, run community programs and ultimately, strive toward our next premiership.
About the role
As our Membership Operations Coordinator, you'll be at the heart of ensuring seamless operations within our membership function. Your primary responsibility will be managing the Membership CRM (Archtics), maintaining data integrity, and optimising its usability for our membership team. You'll implement strategies to enhance data quantity and align them with key membership processes such as fulfilment, payments, and communications. Acting as the primary liaison with AFL Shared Services, you'll troubleshoot database issues, ensuring smooth interactions and resolving any technical hitches efficiently.
• Oversee the financial aspects of membership sales, ensuring compliance with payment plans while balancing all transactions and BPAY payments.
• Keep our Membership website up to date with packages, promotions, and member information.
• Play a crucial role in preparing for membership renewal campaigns, optimising data quality to facilitate a smooth renewal process for both the club and our valued members.
About you
• Experience navigating CRM applications, preferably the Archtics CRM system.
• Attention to detail and ability to meet deadlines consistently.
• Previous experience in a sporting organisation or similar industry is desirable.
• Strong analytical abilities and problem-solving skills are highly valued traits.
• A tertiary qualification in Sport, Business, or Marketing is highly desirable.
• Excellent written and verbal communication skills.
• Proficiency in Outlook and Excel.
If you're passionate about optimising membership operations and delivering exceptional member experiences, we'd love to hear from you. Join our team and contribute to our club's success!
Please note the salary range for this position is $60,000 - $67,000 inclusive of superannuation.
The Perks
Our work doesn’t always fit the 9 to 5. Your life doesn’t always fit the hours around it. We offer flexibility with hybrid office / home working arrangements and hours.
More annual leave? Sure! EFC People* will be gifted additional leave per year taken to coincide with Footy Department mini breaks or at the discretion of the CEO. EFC People may also choose to purchase up to 10 days per annum additional leave during the year for extra time off*.
Parent friendly - We put family at the centre of our work. We know they are the centre of yours. We offer paid parental leave to both the primary and secondary carer of a biological or adopted child*.
Access to our Fitness & Wellbeing Benefits - including our partnership with Converge supporting a Healthy Mind, Healthy Body and Healthy Workplace; as well as heavily discounted access to our Windy Hill Fitness Centre for you and your partner.
Continuous professional development - to compete at our best we have to keep learning. It’s an expectation and a commitment we make to everyone at EFC. All EFC people will have access to the Essendon Leadership Academy which consists of formal learning, coaching and mentoring, to support you in achieving your career goals.
But wait there’s more - You will have access to great benefits and discounts through our Commercial Partners. Along with two x Flexi Home & Away memberships* giving you access to our Home & Away games at Marvel Stadium and the MCG. Free onsite parking at our premium workspace, The Hangar, and more.
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
We pride ourselves on creating an environment of shared spirit of passion, innovation, and inclusivity. As an Equal Opportunity employer, we firmly believe that diversity and inclusion is fundamental to our success. We are united in upholding our Club-wide values and are consistently setting the benchmark both on and off the field as we strive to win our next premierships. And we wouldn’t be an elite footy club if we didn’t celebrate. All our wins matter, on and off the field, we love to reward and recognise our people from monthly barbecues to tickets to the Crichton Medal and Brownlow.
To Apply
Please submit your application as soon as possible as shortlisting will commence immediately. Please include in your cover letter why you are a great fit for this role, and why you want to work with Essendon Football Club. Cover letters should be no more than two pages and outline what you can bring to this position.
With our commitment to promoting and protecting the safety and wellbeing of children and young people in our care, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring all our people hold a valid employee Working with Children/Vulnerable People check and a satisfactory criminal history record check.
All applications will be treated with respect and confidentiality, including timely responses.
We politely ask not to be approached by recruitment agencies at this time.