Description:
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.
As the Sales Operations Coordinator, you will have exceptional attention to detail, and you will be the ultimate operational guru who thrives in a dynamic team environment. You will demonstrate your organizational skills whilst being a YETI brand ambassador.
Responsibilities:
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Responsible for the ongoing support of the sales team in the development of new businesses and maintenance of current client accounts
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Handle wholesale customer inquiries effectively and efficiently, escalating where required
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Provide administrative support across the Sales department on all processes, operations and reporting
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Support the wholesale team by updating and maintaining customer records in our CRM system
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Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction
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Contribute to achieving the teams set KPIs by ensuring all customer orders and invoices are processed accurately and efficiently
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Support and manage sales and marketing initiatives including product deliveries for events, activations or projects
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Be aware of sales and productivity targets and assist the sales team to meet these targets by assisting with the sales process wherever necessary
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Updating and resolving customer enquiries in a timely manner, supporting warranty returns. Dispatch of product/replacement and store fixtures
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Maintain accurate records and support Wholesale Customer Service enquiries
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Collaborate with various departments to streamline operations and enhance efficiency
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Bring new ideas to the team on how to grow and develop our offer and enhance the in-store experience for both our teams and customers
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Foster effective communication and collaboration between the sales team and other support functions
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Assist with onboarding and training new sales representatives/agents across the YETI brand and products
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Responsible for developing and maintaining wholesale's Tiering database and reporting
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Ad hoc reporting and projects as required
Qualifications and Attributes:
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At least 2+ years' experience in an Customer Service, Operations, Retail or Supply Chain role
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Experience working as a member of a small team who can work effectively across multiple departments
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Demonstrated ability to show initiative and work proactively
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Technical skills: MS Office, CRM, ERP and Zendesk preferred
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Excellent interpersonal skills
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Self-starter, able to succeed in a fast-paced work environment with a natural ownership mentality
#LI-DL1 #LI-Hybrid
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/dei.html
All applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
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