Description:
Who are we?Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses.
Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.
Who you are?Humanforce is growing and is on the hunt for an exceptional Project Coordinator to join our team. You will have the opportunity to oversee the performance services of smaller customer engagements, ensuring effective project management practices are implemented, all while delivering high-quality results for our valued HCM/WFM customers. Working closely with the broader professional services team, including project managers, service delivery managers and customer delivery consultants to accelerate implementation and use of our multi-product suite.
What you will do?- Own and deliver the project planning for smaller customer engagements. Create clear project plans, define the scope, objectives and timelines. Work closely with the project lead and professional services team to ensure the goals are aligned and achievable.
- Manage the resource allocation for the project to ensure human capital, equipment, and materials required for project execution are available to execute.
- Central point of communication between key stakeholders and customers to ensure expectation management and all informed parties are aware of project status.
- Responsible for maintaining the project documentation, including the project plans, schedules, status reports updates are effectively updated.
- Identify and manage risk and quality assurance of the project deliverables. Clear understanding of escalation process and when it is needed.
- At least 2+ years of project coordination/ administration experience working within a professional services function.
- Ability to acquire deep product knowledge and understanding of the business to structure to know where key resources and knowledge areas are.
- Strong communication and collaboration skills with internal and external stakeholders.
- Strong time management skills and the ability to manage customer expectations effectively.
- Deep understanding of project management craft and how to effectively deliver a project.
- The ability to manage a high velocity of work and prioritise multiple projects simultaneously.
- Previous experience working within a system integrator, SaaS or product-based company with a multi-product suite.
- Project Management certification – CAPM, Princ2
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to Go1 Learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (know great people, be rewarded)
- A fun and friendly culture working with passionate and talented people
- A work environment where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant