Description:
This is a Recruitment Pool for Fixed Term Full Time, Fixed Term Part Time appointment until 31/12/2026, with the possibility of extension(s) and/or permanency.
Position Profile: The Supervisor is responsible for the day-to-day leadership of the Patient Transport Coordination Hub Communications and Scheduling Officers. It leads the coordination and liaison of the team for all transactional activities and escalations relating to non-emergency patient transport to ensure a high quality, timely, efficient and patient-centred coordination of transport services. The Supervisor liaises with internal and external stakeholders including contracted providers, nurse managers, ward clerks and clinicians to ensure best practice protocols are followed and transports occur within a safe and timely manner. This role will involve shift work on a rotating 24/7 roster.
ABOUT THE PATIENT TRANSPORT COORDINATION HUB (PaTCH)
The Patient Transport Coordination Hub (PaTCH) is an initiative of the State Health Operations Centre (SHOC) to coordinate bookings, scheduling and allocation of non-emergency patient transport in metropolitan WA. The aim of this centralised service is to improve the patient experience, minimise the use of emergency ambulances for non-emergency transport, enhance patient flow and improve the efficiency of our health system.
PaTCH aims to foster a culture of collaboration and transparency between transport providers and Health Service Providers (HSPs) that focusses on providing the best patient experience. It will do this by matching a patient’s transport requirements with the most suitable and available transport provider so that patients receive the most appropriate, safe and efficient transport based on their individual needs.
Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):
- 11% employer contributed superannuation into a fund of your choice. For further information click here.
- Access to generous salary packaging arrangements
- Professional Development Opportunities and Study Leave/assistance
- Flexible working arrangements
- Flexible leave arrangements
- Other professional and location based allowances
Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.
WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.
Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.
This is an “open-ended” recruitment pool, and as such the following should be noted:
- The panel will monitor this recruitment pool for applications, and will assess on a regular basis.
- Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.
- Appointments may be made from this pool until 30/04/2025.
Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au).
For Further Job Related Information: We encourage you to contact Tony Spicer on 08 6210 6403.
If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
Application Instructions : Applicants are requested to apply online (www.jobs.health.wa.gov.au).
It is preferable for your referee to be a current supervisor or manager.
Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements. These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.
Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.
WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.
WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.