Description:
Job Description : AutoNation, the largest automotive retailer in the United States, is seeking a passionate and reliable Live Chat Associate to join our team in Perth, Western Australia.
This part-time position at the Associate level requires at least 3 years of experience in customer service or a related field.
Responsibilities : - Provide exceptional customer service through live chat support to assist customers with inquiries, product information, and issue resolution- Conduct thorough research to respond accurately and efficiently to customer inquiries- Maintain a positive and professional attitude while interacting with customers- Collaborate with team members to ensure consistent and high-quality service delivery- Document customer interactions and feedback for continuous improvement- Stay informed about company products, promotions, and industry trends to provide knowledgeable assistance to customersRequirements : - 3+ years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to multitask and prioritize effectively in a fast-paced environment- Proficient in computer applications and online chat platforms- Passionate about providing exceptional customer service- Reliable and consistent work ethic- Strong presentation skills- Excellent research abilitiesBenefits : - Profit sharing opportunities- Paid Time Off (PTO)- Vision insuranceWorking Environment : At AutoNation, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs.
We value creativity, innovation, and teamwork, and provide a supportive and inclusive work environment for all employees.
Deadline to Apply : April 26, 2024Equal Opportunity Statement : AutoNation is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.