Description:
Job Description : Deputy, a leading technology company based in Perth, Western Australia, is seeking a part-time Customer Service Associate to join our team at the Associate level.
With a minimum of 4 years of experience in customer service roles, the ideal candidate will be energetic, independent, and possess strong decision-making and communication skills.
Responsibilities : 1. Provide exceptional customer service to all clients via phone, email, and live chat channels.2. Resolve customer inquiries and issues in a timely and professional manner.
3. Work closely with the customer service team to ensure customer satisfaction and retention.4. Assist in developing and implementing strategies to improve customer service processes and procedures.
5. Maintain accurate and detailed records of customer interactions and transactions.6. Collaborate with other departments to address customer concerns and provide solutions.
7. Stay up-to-date on product knowledge and industry trends to best serve our customers.Requirements : 1. Minimum of 4 years of experience in customer service roles.
2. Energetic and independent personality traits.3. Strong decision-making and communication skills.4. Ability to work effectively in a fast-paced and dynamic environment.
5. Proficiency in Microsoft Office applications and CRM software.6. Excellent problem-solving and time management skills.
7. Flexibility to work evenings and weekends as needed.Benefits : 1. Joining Bonus for successful candidates.2. Medical coverage for part-time employees.
3. Employee discounts on company products and services.4. Opportunities for professional growth and development.Working Environment : At Deputy, we encourage a spirit of exploration and taking calculated risks for growth.
Our team is dedicated to fostering a collaborative and innovative work environment where employees are empowered to make a positive impact.
Equal Opportunity Statement : Deputy is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.
Deadline to Apply : May 4, 2024Join Deputy and be a part of a dynamic team dedicated to delivering exceptional customer service and driving growth in the technology industry.
Apply now to take your career to the next level!How to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.