Description:
Job Description : Humana is seeking a Call Center Assistant to join our team in a remote work position in Perth, Western Australia.
As a Call Center Assistant, you will be responsible for providing exceptional customer service over the phone, addressing inquiries and concerns, and assisting customers with their needs.
This is an entry-level position perfect for individuals who are passionate about helping others and looking to start a career in the healthcare industry.
Responsibilities : - Answer incoming calls from customers and provide accurate information and assistance- Handle customer inquiries, resolve complaints, and escalate issues as needed- Maintain a high level of professionalism and customer service at all times- Keep accurate records of customer interactions and transactions- Collaborate with team members to provide seamless customer service- Stay updated on product knowledge and company policies to better assist customers- Meet performance goals and targets set by the companyRequirements : - Strong communication skills and a confident phone manner- Ability to adapt to different customer personalities and situations- Strong cooperation skills to work effectively with team members- Passion for helping others and providing exceptional customer service- High school diploma or equivalent- Proficiency in basic computer skills- Ability to work independently and in a team environment- Willingness to learn and grow in a fast-paced environmentBenefits : - Paid Time Off (PTO)- Free food- Visa sponsorship opportunityWorking Environment : At Humana, we cultivate a sense of ownership and responsibility at every level.
Our team is dedicated to providing excellent service to our customers and supporting each other in a positive and collaborative work environment.
Deadline to Apply : April 29, 2024Equal Opportunity Statement : Humana is an equal opportunity employer and is committed to creating an inclusive and diverse work environment for all employees.
We welcome and encourage applications from individuals of all backgrounds and to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.