Program Officer

Description:

The OpportunityWe are seeking a highly organized Program Officer to support our care team and director. The role has further opportunities for working alongside other clinical seniors within the management team.Responsibilities• The Program officer is responsible for overseeing the quality management in service delivery and daily care and providing feedback to staff and HR for capacity building. • Supporting the care team with continuous improvement action plans. • Ensuring all participant’s care plan and support is aligned by monitoring shift notes.• Supporting the rostering team and to ensure participants are consistently receiving appropriate care and connected to the right support workers.Experience• Proven experience within clinical healthcare support. • Proven experience with rostering administration.• Proven experience with mental health and support planning.• Previous experiences with documentation tools and reporting.• Proficiency in Microsoft office packages.• Experience with Customer Management Software.Qualification & Skills • Relevant tertiary certificate in clinical health settings or mental health.• Strong writing and editing skills, with the ability to present complex information in a clear and concise manner.• Superior communication and interpersonal skills and English proficiency.• Excellent attention to detail and accuracy.• Should be able to work independently.• Capability to enforce accountability in individuals.• Tenacity, drive, and motivation, with highly developed communication skills and influence to achieve business goals.• Candidates must have full time working rights.