Description:
Job Description : We are looking for a Remote Customer Service Representative to join our team at Travelers Cos. as part of our Perth, Western Australia location.
This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a customer service role.
We are seeking candidates who are resilient, reliable, possess excellent planning and communication skills, and are passionate about delivering exceptional customer service.
Responsibilities : 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with booking travel arrangements, resolving issues, and providing information about products and services.
3. Maintain a high level of customer satisfaction by actively listening to customer needs and finding solutions to meet those needs.
4. Keep accurate records of customer interactions and transactions in our CRM system.5. Collaborate with other team members to ensure a seamless customer experience.
6. Stay up-to-date on company policies, products, and services to provide accurate information to customers.Requirements : 1.
At least 3 years of experience in a customer service role.2. Excellent communication skills, both verbal and written.3. Strong problem-solving and interpersonal skills.
4. Ability to work independently and as part of a team.5. Proficiency in using CRM systems and other customer service tools.
6. Flexibility to work evenings and weekends as needed.7. A reliable high-speed internet connection and a quiet workspace at home.
Benefits : 1. Disability insurance2. Medical coverage3. Profit sharingWorking Environment : At Travelers Cos., we believe in aligning work with a greater purpose.
As a Remote Customer Service Representative, you will have the opportunity to contribute to a meaningful mission while working from the comfort of your own home.
Deadline to Apply : April 23, 2024Equal Opportunity Statement : Travelers Cos. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.