Office Administrator

Description:

Position Title: Office Administrator Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
To provide high quality level of reception and secretarial services to the patients, staff and Manager at the clinic in a caring and supportive manner.
To perform the clerical and administrative functions required to efficiently operate a dialysis clinic.
Key Responsibilities General Administration
Answer the switchboard in a courteous and professional manner.
Liaise with patients and their families in a compassionate manner.
Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda.
Responsible for petty cash dispersal and reconciliation.
Responsible for maintaining the levels of and ordering general office supplies.
Actively participates in the quality improvement program.
Coordinate the use of the centre for physicians and/or public hospital visiting staff.
Act as a contact point for IT issues in the clinic.
Collate and forward state statistics and internal Clinics statistics as required.
Data entry as required.
Manage accounts payable processing for the Clinic.
Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
Provide administrative support for the Clinical Advisory Committee (where applicable).
Organize transport for patients to and from the dialysis clinic.
Book and manage appointments for patients.
Other duties and responsibilities as assigned by the Clinic Manager.
Billing Administration
To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
Prepare and collate all required supporting documentation required to accompany invoices.
Undertake banking procedures for all cheque and cash payments.
Prepare and maintain an accurate record management system of all patient records.
Prepare and maintain reconciliation records.
Forward ISIS data to State related Health Commission on a monthly basis.
Forward HCP data to Private Health Funds on a monthly basis.
Minimum 2 years’ experience in an Administration position.
Intermediate computer competence in MS Office.
Experience in health fund Billing Administration.
Excellent Customer Service skills.
Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
Work with confidentiality, discretion, and maturity.
Ability to multi-task in an at times busy and stressful environment
Ability to prioritize tasks around interruptions and unplanned events
Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice