Vip Services - Team Leader

Description:

Your goal as VIP Services - Team Leader is to support the creation of exceptional guest experiences right across the Resort. In this hands-on role, you will provide support to the VIP Service team ensuring smooth and seamless operations, as well as having a strong focus on VIP and loyalty guests at all times.

Key tasks include:

• Daily liaison with guests and VIP’s, working with relevant departments to ensure smooth guest transition and recognition.
• To provide a warm sense of welcome and departure to all guests, with a focus on VIP guests, regular guests, long stay guests, members of Accor marketing programs and guests celebrating special occasions by maintaining a contact point to assist them during their stay.
• Supports the team with day to day administrative tasks, ensuring checklist tasks are completed daily.
• Plans the teams daily requirements / run sheets.
• Assist and facilitate the management of all VIP reservations and bookings including cabana bookings.
• Coordinate the correspondence of all contactable guests prior to arrival to arrange special requirements for upcoming stay.
• Ensure guest profiles are being updated with accurate relevant information.
• Encourage a spirit of innovation within the department to deliver bespoke and personalized luxury experiences to our guests.
• Assist the Director of VIP Services and VIP Services Assistant Manager to engage and lead the VIP Service team.
• Proactively & reactively respond to in-house guest priorities or requests, supporting the Assistant Managers with service recovery as required.
• To act as a point of contact for the department in the absence of senior leaders.