Description:
Exciting opportunity for a seasoned professional to join our Food by WHSmith Lismore team and lead our cafe operations!
- Exciting opportunity to manage and oversee 2 bustling cafés located within our Lismore Hospital site!
- Sociable Monday – Friday roster
- Full time salaried position
About WHSmith Australia
WHSmith is a historic British retailer focusing on news, books, and convenience, and more recently Café operations across Australia. Our retail stores are located in some of the busiest and most exciting airports in the country, and our food sites in some of the busiest hospitals. Both provide a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge. Our company values are Value our People, Drive for Results, Customer Focus & Accountability. As such, we are looking for enthusiastic and energetic individuals who share our passion for delivering exceptional customer service and who are committed to helping our business grow and succeed.
About the Role
As a Store Manager, you will be leading the team and managing the daily operations of two bustling café sites nestled within Lismore Hospital!
Here's what you'll do:
- Set the bar high for customer experience, by implementing our customer service guarantee to ensure each visit leaves with a lasting impression.
- Explore growth and sales opportunities, including customised catering.
- Maintain a positive work environment by keeping the team motivated and engaged by embracing our core values.
- Work closely with your Area Manager to thrive in all aspects of operations to identify trends, revenue growth, stock management, and staff development.
- Adherence to health and safety procedures, working with our health and safety team to ensure your site is fully compliant.
In this position, your regular working hours are 38 hours per week, Monday – Friday ideally starting around 5.30 or 6am.
About You
As an ideal candidate, you will display the following qualities:
- A minimum of 3 years' experience in a customer facing store management role
- Have awesome customer service skills and a personality to match.
- Experience in barista and an understanding of kitchen operations.
- Have excellent multitasking skills and the ability to manage priorities efficiently.
- A current food safety supervisors’ certificate showing commitment to ensuring food safety.
- Be computer literate – Basic to intermediate in Microsoft Word, Outlook, and Excel
- Sound knowledge of busy multi food outlet operations with a focus on sales and service
If this sounds like you, apply now!
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.