Description:
Cyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it's really like to work at Cyara? Check out this link to meet some real Cyaran's and read about their individual career journey with us: https://cyara.com/employee-profiles/
Let's talk about the role and responsibilities:
- Provide professional and timely HR advice and support to managers and employees on a range of HR issues including, but not limited to, performance management, employee relations, compensation and benefits, and HR policies and procedures.
- Collaborate with the Director, HR to develop and implement HR policies, procedures, and programs aligned with local regulations and business objectives.
- Partner with managers to cultivate a high-performing workforce through coaching, performance improvement plans, and when necessary, disciplinary actions.
- Manage employee relations through conflict resolution, grievance handling, and conducting investigations as required.
- Support cyclical processes such as annual performance reviews and compensation reviews by assisting with preparation, coordination, and data analysis.
- Take responsibility for HR operations and administration specific to the ANZ region, including maintaining accurate HR records, managing employee data in HRIS systems, and ensuring compliance with data privacy regulations.
- Collaborate with relevant departments to ensure accurate processing of employee data and timely payroll administration for Australian employees.
- Assist Managers in the development of position descriptions, ensuring they are relevant to the classification and reflect the actual role being undertaken
- Stay informed about changes to employment legislation and HR best practices, ensuring compliance and recommending appropriate actions as necessary.
- Contribute to the development and maintenance of a positive and inclusive organizational culture that values diversity, equity, and inclusion.
Let's talk about your skills/expertise:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience working in a similar HR advisory role, preferably within the technology or software industry.
- Sound knowledge of Australian compliance & employment law/requirements
- Strong understanding of HR policies, procedures, and compliance requirements.
- Proficiency in Microsoft Office Suite and BambooHR is a plus.
- Strong interpersonal and communication skills, with the ability to build effective relationships at all levels of the organization.
- Ability to maintain confidentiality and handle sensitive information with discretion, display exceptional negotiation and decision-making skills
- Detail-oriented with strong organizational and time management skills.
- Ability to handle multiple priorities simultaneously and navigate in a rapidly changing environment, with a bias towards action.
- Great initiative & a strong willingness to continuously learn
- Ability to think strategically and operationally
- Ability to work with minimal supervision and to be a dedicated team player
- MOST IMPORTANTLY- a great "can do" attitude to fit in with our dedicated and high-performing team
Why you should join us:
At Cyara you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you'll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we've built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks but we've got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara's policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid