Customer Service Specialist

Description:

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Specialist in Eaton's Electrical business , based in Mascot, Australia . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
- The Customer Service Specialist will be the main contact point for all customers nationally and internationally. This role will focus on assisting and advising customers, ensuring customer needs are always met, and continuously striving to provide the best service possible to our customers.
- The key areas include but are not limited to relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers while providing support to the sales team.
- Develop strong relationships with all customers via phone.
- Accept, quote, advise and process inquiries and orders.
- Assist customers with technical information, product descriptions, pricing and anticipated delivery.
- Work in a team environment to achieve the division's sales & margin objectives.
- Efficient processing of sales orders, credit requests, warranty requests and back order reports.
- Provide technical support regarding electrical products (where possible).
- Provide back up for coordinating export orders.
- Follow up with customer complaints about relevant company products and aim for satisfactory solutions from both the company's and the customer's viewpoint. Recommend product modifications in response to customer problems.
- Assist with filing when needed.
- Assist staff with pulling out documentation to process credit/RMA's.
- Ensure all activities comply with legal and ethical requirements.
- Comply with company policies and procedures.
- Be aware of company and personal obligations under the Occupational Health and Safety regulations as well as the company's documented quality management system.
- Any other job-related duties that may be requested from time to time.
- Experience with SAP is preferred.
- Experience and knowledge of Hazardous area products and certification will be advantageous.
- Take responsibility and hold colleagues accountable for zero incidence safety culture.
Qualifications:
- Bachelor's Degree or Diploma in Customer Service related field.
- Minimum 2 years of experience in a customer service or related role.
- Experience with SAP is preferred.
- Experience with Microsoft Excel.
- Good communication skills
- Self-motivated, team player, willing to learn, self-starter, problem solver, Customer service orientation.
- #LI-CZ1
Yes! Because you are the one we are looking for, we hope to hear from you now!
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