Description:
Associate Account Manager
Sydney or Melbourne, Australia
About AvePoint
Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.
At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!
About the position
Want a junior to mid-level account management role where you can work with existing customers to help them get the most out of their Microsoft Cloud investment? Passionate about technology, people and sales?
Utilise your skills and passions at the number one cloud data governance ISV in the world. This position is your opportunity to succeed as an account manager, working with our existing customers to help them use our products and solve new problems with our technology. We'll provide you with continuous training and mentorship to help you on your way to success as an account manager.
Your job is to work with a dedicated patch of customers as an account manager to be their key point of contact. You will help them with any questions or issues they may have (with the support of our team), as well as build your relationships within the customer to identify new customer pain and business challenges. You will work with our team to successfully close deals by listening to your customers, understanding their problems and positioning innovative solutions using AvePoint products.
What your day to day will look like:
- Act as the single point of contact for existing AvePoint customers in your account patch
- Answer questions and helping to resolve issues in a timely manger
- Maintain and build relationships with existing key contacts
- Establish relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company
- Understand the customer's business, their challenges, pains, and opportunities
- Present AvePoint solutions relevant to customer objectives
- Successfully facilitate solution discovery, solution overview, and technical deep dive sessions with customers (with support as required).
- Communicate with prospective customers, assist and guide them through their evaluation and selection process
- Participate in writing proposals in response to RFIs / RFPs that showcase how the AvePoint product line can satisfy customer requirements with attractive return on their investment
- Develop customer's buying vision for how AvePoint can help them reduce costs and increase business agility
- Ownership of the commercial sale
What you will bring to our team:
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
You'll be the key contact for our existing customers and responsible for the AvePoint vison and strategy for these customers. You'll need to be passionate about people, technology savvy and carry a desire to learn and grow in a fast-paced, every-change global SaaS business.
Other qualities you will need to be a fit for this role include:
- Relevant work experience
- Come from a SaaS technology or similar background
Benefits we offer:
- Competitive market-based compensation
- Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
- Work life balance through hybrid working model of 3 days a week in office
- Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)
- Private Health Insurance
- Mobile Phone Plan Reimbursement
- Tuition Reimbursement
- Dedication Awards
- Employee Referral Program
- ...and much more!
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
#LI-SW1
#LI-Hybrid