Description:
Permanent full-time appointment.
About the College
North Metropolitan TAFE is the established State Government provider of vocational education and training for the northern Perth region. Our mission is to nurture participation, productivity and aspirations for our learners, our industry and our community.
Our Values reflect our determination to ensure best practice and leadership across VET in pursuit of our vision of transforming lives; strengthening industry and community. We have nine campuses across the northern suburbs that provide high quality training with over 400 courses across 48 industry areas.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people with disabilities, youth, people of diverse sexual orientations and genders and people from culturally diverse backgrounds.
Find out more by visiting our website: www.northmetrotafe.wa.edu.au.
About the role
The ICT Service Level Manager’s main responsibility is to interact with all the different aspects of the business, understand the Service Level Agreements that are in place and supervise the service team to support and maintain College Information Services to a high standard. Part of that responsibility to is ensure that the operational methods of support, including the tools being utilised, are reviewed and maintained plus establishing new ones as needed to make sure the team is following best practice and achieving agreed service levels. In conjunction with other segments of the IT team they will need to monitor departmental issues and client complaints and make certain customer/business, clients, support, and technical parties are represented in the definition and evolution of services.
We would prefer applicants to hold a relevant tertiary qualification, equivalent industry recognised professional qualifications and/or relevant industry experience.
For Further Job Related Information:
Please contact Jennie Timms, Director Information Technology Services on 9427 1859 or Jennie.Timms@nmtafe.wa.edu.au
Work Benefits
Our employees have access to a range of benefits including:
- Flexible working hours
- Four weeks annual leave and an option to accrue an additional two weeks leave each year
- Thirteen weeks paid long service leave after 7 years
- Paid parental leave – 14 weeks
- Salary packaging/sacrifice facility
- Employer superannuation contribution 11%
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Advertised Reference Number : NMG048.24S
Applicants are required to apply online and need to submit:
- Current Resume including two professional referees
- A brief covering letter not exceeding three pages demonstrating your skills and experience against the requirements of the position as outlined in the attached JDF
To submit your application, please click on the Apply for Job button. If you are experiencing any technical difficulties, please contact Establishment and Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).
Over the next twelve (12) months; candidates found “Suitable” through this process may be offered appointment to similar & subsequent vacancies within the College, within other TAFE Colleges or across WA Government (subject to candidate permission being granted).
Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.
Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Wednesday 8 May 2024 at 4:00pm (WST).