Description:
DescriptionBayside Council -
- Permanent part-time 14 hours per week Thursday & Friday
- Develop your skills and potentially grow within our organisation
- Earn $27,798 to $31,134 per annum plus 11% superannuation
- Call centre experience is essential
- Deliver timely customer services in person, over the phone or across multi-communication channels in line with established customer service standards.
- Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service in line with performance measures.
- Promote Council programs and services and educate customers to enable their easier access to Council services, technology and information.
- Assist in the delivery of enhanced business systems and processes in consultation with internal and external customers and stakeholders.
- Undertake other duties including lodgement of applications, receipting and daily reconciliation in line with established procedures.
- Promote the positive and collaborative culture and values of the organisation through open, fair and transparent decision making and ethical, professional behaviour.
- Work in collaboration with and assist the team, manager and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.
- Relevant qualification and/or experience. Our Benefits and Culture As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community. On top of the competitive salary, our people enjoy;
- 3 extra days off during Christmas each year
- 15 days sick leave each year
- 2 days health and wellbeing leave
- Gym membership discounts
- Additional parental leave entitlements for both parents
22 Apr 2024;
from:
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