Description:
Your New Employer, Camden Council:
Camden council is the fastest growing Local Government Area (LGA) in Australia. Located in the heart of the Macarthur region, with the new Western Sydney Airport at its doorstep, Camden Council is a metropolitan area that is set for a boom in both commercial and residential development in the coming years. Across the 200 square kilometre area, the total population is predicted to double over the next 12 years. With a Digital, Technology and Innovation branch of around 40, Camden Council are seeking to hire experienced IT Leaders to help support the accelerated growth of the region. Council's head office is based in Oran Park, candidates are encouraged to apply if they live within working distance of the Camden LGA.
To Find out more about Camden Council - About Us » Camden Council (nsw.gov.au)
- Enjoy a 35-hour working week;
- Flexibility through Flex leave provisions and hybrid work arrangements;
- Health program including free flu vaccinations, skin checks and health and wellbeing leave options;
- Ample free parking;
- Modern building with latest technology; and
- Join an organisation committed to offering and supporting professional career development.
Your New Role:
Reporting to the Head of Technology Services, The Team Leader IT Service Delivery is responsible for empowering a high-performing IT Service Delivery team and championing best practices frameworks to ensure exceptional service and continuous improvement.
Key Responsibilities:
- In collaboration with the CIO and Head of Technology Services, provide leadership, guidance, and daily supervision to the IT Service Delivery team;
- Develop, implement, and manage core ITSM processes including Request Management, Incident Management, Problem Management, and Change Management;
- Foster effective business partnerships between the branch and its customers;
- Lead the Council's IT Change Management process, ensuring smooth service implementation and minimal disruptions;
- Provide level 3 or higher technical support to team members and escalate complex issues as necessary;
- Manage the entire lifecycle of IT assets assigned to end users, ensuring security and compliance;
- Oversee relationships with third-party vendors to ensure quality service delivery;
- Continuously review customer requirements and team member skills to optimize service quality;
- Collaborate with peers to lead the management of service provision and delivery of solutions; and
- Coordinate corporate reporting and monitor allocated budgets.
Your Skills & Experience:
We'd love to hear from you if you have most of the following key experience/capabilities:
- Tertiary Qualification in Information Technology or related discipline;
- Deep understanding of ITIL frameworks and proven ability to implement ITSM best practices;
- Experience in coordinating IT Change Management and providing technical support;
- Proven experience in leading and motivating IT teams and building positive relationships with customers;
- Strong analytical skills and ability to manage multiple projects within set timelines and budgets;
- Experience in setting up and configuring IT Service Management platforms;
- Experience supporting enterprise-level applications and infrastructure; and
- Additional certifications in ITSM frameworks, business analysis, or project management.
How to Apply & Next Steps:
For more information, please contact Darcy Ward (darcy.ward@uandu.com) or Sam Ebrahim (sam.ebrahim@uandu.com) at u&u Recruitment Partners quoting reference number 35903 Alternatively, to submit an application, please click below. We look forward to receiving your application and assisting you with your job search.
Please send a brief cover letter (maximum 500 words) outlining what you will bring to this role and a resume (maximum of 3 pages).
Please note:
All direct and third-party recruitment agency applications will be filtered back to u&u Recruitment Partners. u&u has been appointed by Camden Council as the retained search partner for this role.
The closing date for applications is the 3rd of May 2024.