Description:
We are seeking to create an Appointment pool of suitable applicants for the position of Student Services Officer, for vacancies that arise within the next 12 months . Currently there are 2 Permanent vacancies to be filled.
Appointments may be made on a full-time, part-time, permanent or fixed-term basis with possible further term and/or permanency.
The Department
At the Department of Training and Workforce Development we support Western Australia’s training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.
We’re an equal opportunity employer and encourage people with diverse backgrounds and lived experiences to join us, including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disability, youth, women and people of diverse sexualities and genders.
Find out more about our work by visiting our website www.dtwd.wa.gov.au.
The Role
The Student Services Officer works across the three service areas of school admissions, TAFE admissions and Student Services. The Student Services Officer supports students across the full cycle of the student journey, which includes management of leads and enquiries, course advice, assessment and processing of applications, data processing, enrolment and ongoing management of students. The position provides a range of services to clients within the Customer Service area and is also required to maintain and update the TIWA database and PRISMS to ensure enrolment data and student financial records are accurate and current.
To be successful in this role you will ideally come from a Customer Service background; with strong written and data entry skills.
As a measure to achieve equality under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with disability who meet the requirements of the position may be prioritised for appointment.
Employee Benefits
You will have access to a range of benefits which may include:
- Flexible work arrangements including flexitime and working remotely;
- Flexible leave arrangements, including study leave;
- A comprehensive health and wellbeing program including Employee Assistance Program and Mental Health Contact Officers;
- Career and professional development programs and opportunities; and
- Salary packaging options.
Want to know more?
For full details of the role, eligibility requirements and what we are looking for, read the attached job description and application package.
If you have any questions about the position, please contact Pietra Simonetti, Manager Customer Services on 9218 2119 or email Pietra.Simonetti@dtwd.wa.gov.au
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, including alternate methods of communication, please contact Human Resources via dtwdhr@dtwd.wa.gov.au or via (08) 6551 5071.
How to apply
Applicants are required to apply online and need to submit an application consisting of:
- a comprehensive Curriculum Vitae (CV) or resume, providing sufficient information to enable an assessment of your skills and experience relevant to this role and
- a brief covering letter not exceeding two pages, relating your skills and experience to the selection criteria as outlined in the attached Job Description Form.
To submit your application, please click on the Apply for Job button.
If you require assistance or cannot access the attachments, please contact us on (08) 9203 3735.
Please note…
The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months. The Department may conduct further search activities after the closing date, if required, to extend the field of applicants.
Applications close Monday 6 May 2024 at 4:00pm (WST).