Description:
Job Description : We are looking for a detail-oriented and customer-focused Call Center Specialist to join our team at Phillips 66.
This is a part-time position that can be done from the comfort of your own home in Perth, Western Australia. As an Entry Level Call Center Specialist, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing exceptional customer service.
Responsibilities : - Answering incoming calls and responding to customer inquiries- Making outbound calls to follow up on customer issues- Providing product and service information to customers- Resolving customer complaints in a professional and timely manner- Documenting all customer interactions in our CRM system- Meeting call quotas and quality assurance standards- Collaborating with team members to improve overall customer satisfactionRequirements : - No prior experience required- Excellent communication and interpersonal skills- Driven and hardworking personality traits- Strong negotiation and people management soft skills- Ability to work independently and as part of a team- Must have a reliable internet connection and home office setup- Availability to work a flexible part-time scheduleBenefits : - Relocation allowance for eligible candidates- Company-provided equipment for remote work- Employee discounts on Phillips 66 products and services- Opportunity to collaborate with colleagues worldwide, fostering a global village mentalityDeadline to apply : April 29, 2024Equal Opportunity Statement : Phillips 66 is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
All qualified applicants will receive consideration for employment without regard to these to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.