Description:
About us
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other.
About the position
Located in Port Stephens, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa. We are looking for an enthusiastic and customer oriented Guest Relations Attendant to provide our guests with an exceptional experience.
Key accountabilities include:
- Provide and project friendly, courteous and professional service at all times
- Welcome and serve sparking wine on arrival
- Maintaining guest accounts and assisting with guest enquiries
- Processing of financial transactions
- Handling reservation enquiries and bookings
- Guest Check In / Out
- Resolve any guests complaints
- Advise guests on local attractions and activities
- Up-sell and promote Hotel services
Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster.
This position can be full time or casual depending on the successful candidates work preferences.
Certifications required: RSA
About you
You take a professional approach to your customer service and thrive on going above and beyond to ensure guests have a memorable stay. Your attention to detail and ability to multi-task will see you thrive in this role. Ideally you come from a guest relations background, within the hotel sector, although this is not essential.
What we offer
On offer is the opportunity to complete formalised training to gain a Certificate III in Hospitality, a nationally recognised qualification. As part of the Wests Group Australia, The Anchorage can offer you great employee benefits, the luxury of being able to live, work and spend time exploring the beautiful holiday location of Port Stephens, along with the opportunity to develop and further your hospitality career!
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.