Description:
Overview of role:
This leadership role drives the operational success of our Data and AI consulting practice. You'll expertly manage client projects, ensuring top-notch delivery and customer satisfaction, while also fostering a high-performance team culture. Your strategic focus on technical excellence, people development, and efficient operations will directly contribute to the growth and profitability of the practice.
Conditions:
Full time, Monday - Friday
Hybrid/Flexible work model depending on location, with potential for remote work
Reporting to Chief Operating Officer
Duties & Responsibilities
Project Management and Delivery:
- Oversee the successful delivery of Data and AI consulting projects (which may or may not include a project manager), ensuring on-time, on-budget delivery, and high customer satisfaction (NPS).
- Work with the Project Management Office to identify and implement improvements to the delivery process.
- Act as the primary point of technical escalation for client engagements, providing expert guidance and resolution of complex issues.
People Development:
- Work with the CTO to implement and grow skills required to deliver on all products in service catalogue, for example upskilling for a new product / innovation.
- Work with COO and People & Culture Lead to build and refine consulting and business skills.
- Mentor, coach, and inspire team members, fostering continuous growth and a commitment to excellence.
- Conduct performance reviews, set goals, and provide regular feedback to drive high employee satisfaction (EPS).
- Provide recommendations to proceed/not following Employee Probation
- Actively recruit and onboard top talent for the practice.
Operations Management:
- Monitor and optimize key performance indicators (KPIs), such as utilisation rates, consultant margins, project profitability, and billable hours.
- Review and approve weekly timesheets and complete monthly checks as part of payroll process.
- Create and maintain resource allocations for projects.
- Work with Project Management Office to ensure scheduled hours align with allocated hours. Work with consultants to ensure actual hours align with allocated / scheduled hours.
- Proactively address bottlenecks or resource constraints to ensure the smooth operation of the practice. Adjust allocations as required to support project delivery, leave, and new projects onboarding.
- Provide a clear forecast of resource availability and skills availability. Work with all internal stakeholders to address any gaps in resource or skills availability.
- Collaborate with sales and marketing to support pre-sales activities and proposal development. This will include allocation of technical leads to support these functions and more direct involvement when required.
Qualifications, Skills and Competencies
Essential:
- Proven experience in Data and AI project delivery within a consulting environment.
- Strong expertise in delivering within a consulting environment including data and cloud services, and AI/ML solutions.
- Outstanding leadership, mentorship, and interpersonal skills.
- Excellent problem-solving, analytical thinking, and decision-making abilities.
- Exceptional organizational, time-management, and communication skills (written and verbal).
- Proven experience managing and growing a consulting practice including specific focus on shaping and building the practice for its next phase of growth
- Excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Strong time management skills, able to balance competing priorities and escalate when required.
- Ability to work remotely via Microsoft Teams
- Keen for a fast-paced environment with opportunities to learn, grow, and be exposed to a variety of problems, clients, and projects
Desirable:
- Industry certifications (Azure, Fabric, Databricks)
- Project management certifications (PMP, Scrum, etc)
- Operations Management or Workforce Management experience in a technical team
Benefits
A great chance to join a fast-growth company, learn about a wide range of businesses and work with large clients and global brands in a friendly start-up culture. Additionally, we offer:
- Wellbeing: Our people are our #1 resource and you will be supported through a range of wellbeing initiatives. We have a great team culture where you will be supported to deliver your best work.
- Flexibility: Flexible work arrangements, with a work-from-anywhere company policy up to 6 weeks per year.
- Extra Paid Leave: You’ll get up to 5 days extra paid leave for exams, attending conferences, including Agile sponsored certifications with Microsoft and Databricks.
- Development: Opportunities working with some of the best developers in the business including one on one mentoring with senior consultants.
- Certifications: Agile Analytics will fund any Microsoft certifications you would like to take and provide 5 paid training days to study.
- Regular team gatherings incl. quarterly state-based team meet-ups and annual all-of-company team gatherings.
- Hardware: You will be provided a laptop and other office equipment to set-up a suitable home office. You’ll also get an allowance for work-from-home office equipment & an annual office voucher.
- Content: Access to our digital library of courses, including learning platforms to continue to upskill yourself
16 Apr 2024;
from:
adzuna.com.au