Settlements Officer

Description:

Be responsible for ensuring the efficient, accurate and timely settlement and activation of new contracts.

WHO WE ARE..

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. With 3 major brands, a total portfolio under management of $2.5 Billion and over 1100 employees, we work at the forefront of the fleet management and leasing industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.
https://www.sgfleet.com/au/about-us/careers
OUR CULTURE..

When adding a new member to the SG Fleet Group family, we look for people who embody our values, Collaboration, Trust, Innovation and a pursuit of Excellence are at the forefront of our business, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.
SOME OF OUR PERKS INCLUDE..

• Fitness passport with access to several gyms and fitness institutions across NSW
• Social Club
• A flexible work environment with a fun, vibrant and supportive team that celebrates your success
• Wellness programs and access to an Employee Assistance Program
• Ongoing training and development opportunities to take your career to the next level
• A range of discounts on cars and car servicing, as well as access to salary packaging.

AS A SETTLEMENTS OFFICER YOU WILL..

Be responsible for ensuring the efficient, accurate and timely settlement and activation of new contracts. You will be regularly liaising with internal and external stakeholders whilst always delivering an exceptional customer service experience.
YOUR DAYS WILL INVOLVE..

• Effectively liaise with internal and external stakeholders to ensure the timely, accurate activation of new leases
• Manage the lease activation process in accordance with SG Fleet policy and procedures. Ensuring information is always maintained accurately and up to date
• Timely resolution and/or escalation of any issues preventing activation
• Effectively liaise with Financier to ensure all queries are resolved quickly
• Manage and ensure required paperwork is in order following sgfleet privacy requirements for the activation process to be completed and leases settled within the required time frame.

A LITTLE BIT ABOUT YOU..

You are self-motivated with a genuine interest in delivering service to your customers. You are well-spoken, with a professional phone manner and a can-do attitude. You are a confident team player with the motivation and drive to succeed. You will have high attention to detail skills with an emphasis on accuracy and speed. You are highly organised and can meet deadlines and KPIs. You have solid administration experience and previous customer service experience and are now looking for the next step in your career.
WHAT'S NEXT..
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.
We are a proud equal opportunity employer, and welcome everyone to our team. Resumes may be sent and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
Respectfully, no agencies please.