Description:
Location: Hybrid - Remote & On-Site, Australia
Company: Ron Finemore Transport
About Us: Ron Finemore Transport, with a legacy of over 50 years in the Australian transport industry, specializes in providing safe, reliable, and efficient transport services. Our commitment to operational excellence has made us a trusted partner in logistics and transportation. We are expanding our team and seeking a Customer Service Specialist who is passionate about delivering exceptional service to our clients, with the flexibility to work both remotely and on-site.
The Role: The Customer Service Specialist will be an integral part of our team, ensuring high levels of customer satisfaction through excellent sales service. This hybrid role offers the perfect blend of flexibility with the option to work from home, and the collaboration that comes from regular on-site interactions with our team.
Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone, email, and live chat.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information in our CRM system.
- Work collaboratively with logistics and sales teams to ensure a seamless customer experience.
- Occasionally travel to the office for team meetings, training sessions, and company events.
Requirements:
- Proven experience in a customer service role; experience in logistics or transportation is a plus.
- Strong communication skills and the ability to work well under pressure.
- Proficiency in CRM software and MS Office.
- Excellent problem-solving skills and the ability to think critically.
- Flexibility to work both remotely and on-site as required.
We Offer:
- A competitive salary with performance-based bonuses.
- A comprehensive benefits package including health insurance, paid time off, and retirement savings plans.
- Professional development opportunities and career growth.
- A supportive and dynamic work environment.
How to Apply: If you’re driven, passionate about customer service, and looking for a role that combines the flexibility of remote work with the dynamic atmosphere of on-site collaboration, we want to hear from you. Please send your resume and a personalized cover letter to harold_derek@ronfinernoretransport.com.au, highlighting why you would be the perfect fit for our team.
Job Types: Full-time, Part-time, Permanent, Subcontract, Seasonal, Temp to perm, Contract
Contract length: 24 months
Salary: $27.81 – $37.06 per hour
Expected hours: No more than 38 per week
Benefits:
- Employee discount
- Health insurance
- Professional development assistance
- Salary packaging
- Work from home
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Shift work
Supplemental pay types:
- Commission
- Overtime pay
- Penalty rates
- Performance bonus
- Weekly bonus
Work Authorisation:
- Australia (Preferred)
Work Location: Hybrid remote in WAGGA WAGGA, NSW 2650