Description:
Job Description : We are looking for a motivated and passionate Contact Center Assistant to join our team at Motorola Solutions in Perth, Western Australia.
This is a full-time remote position suitable for entry-level candidates with at least 1 year of experience in a customer service or contact center environment.
Responsibilities : 1. Responding to customer inquiries and resolving issues via phone, email, or chat.2. Managing and updating customer records in the database.
3. Assisting with call routing and transferring to appropriate departments.4. Providing product information and troubleshooting technical issues.
5. Collaborating with team members to ensure seamless customer service.Requirements : 1. Strong communication skills and ability to multitask.
2. Critical thinking skills and ability to problem-solve effectively.3. Project management skills to prioritize and meet deadlines.
4. Proficiency in using CRM software and other contact center tools.5. High school diploma or equivalent required.Personality traits : 1.
Motivated : Eager to learn and grow in a fast-paced environment.2. Passionate : Enthusiastic about providing excellent customer service.
Soft skills : 1. Critical thinking : Ability to analyze and evaluate situations to make informed decisions.2. Project management : Organizational skills to prioritize tasks and manage time effectively.
Benefits : 1. Travel and spending expenses covered for work-related activities.2. Dental insurance provided for all employees.
3. Visa sponsorship available for eligible candidates.Working environment : At Motorola Solutions, we prioritize quality in all aspects of our work, products, and services.
We foster a collaborative and supportive environment where employees can thrive and make a difference.Equal Opportunity Statement : Motorola Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We celebrate diversity and are dedicated to providing equal opportunities for all employees without regard to race, gender, religion, sexual orientation, age, or disability.
Deadline to apply : April 19, 2024. Apply now to join our dynamic team and contribute to our mission of creating innovative solutions for a safer to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.