Description:
Connect to your Industry
Have you ever wanted to be part of a diverse team supporting and enabling the delivery of a multi-million-pound change portfolio? Are you a highly motivated individual with a passion for project management and PMO leadership? Are you seeking a role which strives to continuously improve the effectiveness and efficiency of the portfolio delivery function? If so, this role could be the one for you!
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Reporting to the Head of Project Controls and Support within IT Business Services (ITBS), the PMO Portfolio Governance & Reporting Manager plays a critical role in ensuring that the ITBS Portfolio is delivered successfully and that project management practices are consistent and effective.
The ITBS portfolio consists of 60+ active projects with a portfolio value of £29m. Strong governance of a diverse and complicated portfolio is vital to the success of the Portfolio Delivery function. As the PMO Portfolio Governance & Reporting Manager, you will be responsible for setting the governance standards for project delivery, overseeing the end-to-end project lifecycle and developing and implementing project management methodologies, processes, templates and tools to ensure consistent project delivery across the Portfolio.
As the PMO Portfolio Governance & Reporting Manager, you will also be responsible for monitoring project progress and providing regular reports and updates to the ITBS Leadership Team. You will leverage the data available to highlight areas of poor performance and make recommendations for improvements to the Head of Project Controls and Support and the Director of Portfolio Management.
To support you in your role, you will have line management responsibility for the PMO Governance Assistant Manager in the team.
Key responsibilities include:
- Line managing and developing the PMO Governance Assistant Manager, supporting them to learn and grow, expanding their role as skills and capacity allow
- Developing and implementing project management methodologies, processes, templates and tools to ensure consistent project delivery across the portfolio
- Continuously improving project management processes, templates and tools to increase efficiency and effectiveness
- Governance of internal processes, ensuring standards are adhered to
- Chairing the monthly Operational Risk Review meeting and presenting at the UK IT Risk Governance meeting
- Ownership of the monthly Portfolio Delivery Service Review pack data, reviewing content and adding insights to the results
- Validation of, and reporting on, monthly delivery metrics, Portfolio Delivery SLAs and KPIs used by internal team and business stakeholders
- Review and issue the weekly Portfolio Watchlist project status updates ensuring key stakeholder relevant information is included and communicated clearly
- Ownership of the Customer Satisfaction process; analysing feedback and working with Programme Managers to share and action results
- Leading on Benefits Management - working with benefit owners to track benefits realised and reporting on benefits delivered
- Managing the relationship with the Transformation Management Office team to ensure alignment on process, metrics and tolerances
- Being the ServiceNow SPM SME for PMO, testing new functionality when updates are released, and advocating usage across the Portfolio team
- Overseeing the development and maintenance of the PMO SharePoint site
- Providing leadership, guidance, and support to project managers, programme managers and other PMO team members
- Working collaboratively with the wider PMO Team to drive continuous improvement
Connect to your skills and professional experience
Essentials
- Relevant experience working in a PMO and proven experience in a PMO Management role
- People management experience, with either a direct or indirect team
- Strong understanding of project management methodologies and tools
- Excellent communication and interpersonal skills, ability to effectively engage with stakeholders at all levels
- Strong attention to detail and organizational skills
- Analytical mindset, ability to synthesise and visualise complex data
- Proficient in the use of Microsoft tools (including Project, Excel, PowerPoint, SharePoint, Teams, Power BI)
- Ability to take initiative, working independently as well as within a team
- Must be very well organised and be able to respond to changing priorities
- Ability to prioritise and schedule own workload to meet required deadlines
- Ability to demonstrate initiative and pro-activeness
Desirable
- Experience using ServiceNow SPM and Azure DevOps for project management
- Report building in Power BI and ServiceNow
- Working with offshore teams
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you'll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"Good HR (Human Resource) is about far more than bringing the right new talent into the business. In addition to leading the way in recruitment, we are the ones making sure that flexibility and inclusivity are more than just soundbites. "
"The support that Deloitte offers is great, and the work is always interesting and motivating."
"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."
- Jim, Enabling Functions
Our hybrid working policy
You'll be joining one of our innovative virtual communities based in one of the UK locations, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.
At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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