Description:
Customer Service Representative
As a Customer Service Representative, you will assist in managing all life-cycle responsibilities over DLL's various portfolios as it pertains to our customers. This customer-base can be summarized into three target groups; internal DLL departments, external vendor partners and end-users. The outcomes, services and SLA's change dependent upon the target group, but the ultimate goal remains the same; the delivery of excellent customer experiences which promotes frequent repeat business and protects the companies best interests. This position is critical to building strong client rapport and ensuring continued profitability of the business through organic growth and referral opportunities by setting and maintaining high service standards for DLL, creating positive client experiences, and fostering a culture of teamwork and collaboration. This role reports to the Team Leader - Client Services.
Find out more here about how you can unleash your full potential at DLL.
Day to day:
- Ensures that the clients' (internal and external) needs, and service expectations are met in a timely and responsive manner.
- Process requests and tasks on the service desk and resolves issues in a timely and accurate manner.
- Security registrations - maintenance of data integrity regarding DLL's security registrations (PPSR). This includes creation, amendments, cancellation & variation of DLL's security interests.
- Maintenance of customer data on our InfoLease systems.
- Undertaking inbound calls - queries and requests (potential)
- Manage original contractual documents archives.
- Manage and correct daily/weekly/monthly exception and error reports.
- Apply agreed business procedures to ensure compliance with company policy.
- Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
- Identify and resolve problems before they impact on DLL, lessor partners and/or customers.
- Support vendor partners through provision of accurate reports and customer data
- Undertake other operational tasks as directed by the Team Leader.
All members enjoy
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.
"We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow."
Essentials:
- 2-3 years of relevant work experience.
- Shows concern and is genuine in all client interactions.
- Experience in banking/vendor finance/leasing in Client Services areas preferred.
- Understanding of documentation, lease products, credit risks and compliance policies.
- Good time management with ability to manage conflicting demands and meet deadlines.
- Exceptional communication skills (written & verbal).
- Strong attention to detail.
- Intermediate to advanced skills on Microsoft suite and collaboration tools.
- Ability to work within a team and autonomously.
Extras
- Tertiary qualification.
- Effective interpersonal skills.
- Ability to effectively share knowledge.
Choose Wellbeing
DLL's wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
- Connection - Build meaningful connections with other members
- Health - Manage mental, emotional, and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
Settling in
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
Good to know:
- The selection process may involve an assessment
- Applications via email will not be reviewed. Please apply online via our career website
- DLL's referral program applies
- For more information, you can contact Jordan Horn, HR Coordinator via jordan.horn@dllgroup.com
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.