Description:
Job Title:
Account Manager
Concentrix Australia is seeking a dynamic and customer-centric professional with exceptional Account Management skills, specialising in Customer Experience (CX) and Business Process Outsourcing (BPO) accounts. With a focus on key account management and operational excellence, we are dedicated to exceeding client expectations.
Responsibilities include:
Client Engagement:
-
Establishing and nurturing robust relationships with multiple CX clients, serving as their primary point of contact.
-
Collaborating closely with senior executives to align our services with client needs and proactively addressing concerns.
Strategic Navigation:
-
Developing and executing strategic account plans aligned with client objectives and company goals.
-
Identifying opportunities for account expansion and revenue growth in collaboration with internal teams.
Operational Excellence:
-
Ensuring operational performance meets service level agreements (SLAs) and quality standards.
-
Streamlining processes and enhancing efficiency through collaboration with cross-functional teams.
Financial Management:
-
Managing account budgets, forecasting revenue, and optimising costs to drive financial success.
-
Providing regular financial reports to senior management, highlighting key performance indicators and trends.
Communication Expertise:
-
Facilitating effective communication between clients and internal teams to ensure seamless service delivery.
-
Utilising strong communication skills to present information convincingly to internal and external stakeholders.
Qualifications:
-
Bachelor's Degree in a related field with five or more years of account management experience.
-
Proven track record in Contact Centre/BPO account management.
-
Expertise in written and verbal communication.
-
Ability to lead multi-disciplinary projects in a fast-paced environment.
-
Proficiency in Microsoft Office suite.
Location:
AUS Melbourne - 565 Bourke Street Level 12
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents