Description:
Mobile Return to Work Specialist - Workers Compensation - Hobart, TASMANIA
Are you a Workplace Rehabilitation Provider, Case Manager, Injury Management Coordinator or Return to Work Coordinator looking for a change? Are you passionate about the health benefits of good work and making a difference in the moments that matter? Come and join us at Allianz.
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
The role
We need your expertise to pioneer this new and exciting role within our Tasmanian workers compensation business. In the role of Claims Specialist - RTW Support you will provide acute hands-on return to work (RTW) support, advice and education to our customers and teams to improve RTW outcomes and deliver a positive customer experience. You will engage directly with key stakeholders, participating in worksite visits and medical case conferences, to collaboratively plan, initiate and/or progress RTW in a safe and timely manner. Additionally, you will support small and medium-sized enterprise (SME) employers with early claim activities and RTW education.
You'll be responsible for
- Collaborating with Team Managers, Injury Management Coordinators and Case Managers to pinpoint higher-risk claims requiring hands-on Return-to-Work (RTW) support to overcome barriers to recovery at work.
- Interacting face-to-face, virtually, and verbally with workers, employers, treating practitioners, and providers to jointly devise and execute a personalised and comprehensive RTW solution.
- Participating in worksite visits and medical case conferences, as appropriate, to strategize, initiate, and advance RTW in a safe, timely, and durable manner.
- Aiding the Case Manager in executing the agreed RTW strategy by implementing targeted rehabilitation and other interventions, as well as prompt approvals when necessary.
- Ensuring an empathetic and positive service experience for all workers, employers, and external providers.
- Assisting SME employers through early claim activities and the RTW process, providing support and education where needed to enhance their capability and improve claim outcomes.
About you
- Recent or previous experience in managing workplace or other personal injuries, including roles in case management, workplace rehabilitation, RTW coordination, Injury Management Coordination, or equivalent
- A Certificate IV in Personal Injury Management, Diploma of Personal Injury & Disability Insurance Management, or a relevant Allied Health degree is high desirable.
- Demonstrated expertise in building effective relationships, influencing, and negotiating with stakeholders to attain positive RTW outcomes and deliver high levels of customer service.
- Capable of making independent decisions and collaborating effectively in both anticipated and unexpected situations, taking responsibility for the consequences of those decisions.
- Exhibit high levels of coordination, flexibility, and autonomy in professional endeavours.
What's on offer
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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