Description:
The Company:
Our client is a worldwide well-known and highly respected brand in the electronics industry. This position will sit within the Customer Experience department based at the Sydney Olympic Park Office. The primary function of the role is to manage customer enquiries and complaints in relation to product or service failures purchased through Online Store and Retailer and provide appropriate remedy & support in accordance with company policy and adherence to Australia Consumer Law. This role is dedicated point of contact for managing Korean customers and their claims. This role requires an individual to work 4 days in the office and 1 day work from home on a 12 month fixed term contract.
Duties and Responsibilities:
- Main point of contact for Korean speaking customers wishing to speak in Korean to a Samsung representative.
- Managing Customer warranty claims and complaints in relation to product failures, delivery issues, payment issues in relation to products purchased from Samsung Online Store.
- Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
- Answering inbound calls direct from customers and contact centre in relation to queries related to Ecommerce issues.
- Liaising with logistics and service partners to trace deliveries, returns and assessments.
- Following up with customers on failed payments for online orders and wrong orders.
- Creating adhoc reports in relation to failed payments and summary of pending issues.
- Successfully handle complaints and irate customers
- Minimum of 2 years in a customer service position, with a passion for customer service and enthusiastic about improving customer experience
- Proficiency with MS Office applications with intermediate excel skills
- Must be organised, able to prioritise tasks and take initiative
- Highly motivated and ability to take ownership of initiative
- Strong verbal and written communication skills
- Fluent Korean both verbal and written (required)
- Must be a quick learner and adaptable to change
- Attention to detail essential
- Must be a team player
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
4 Apr 2024;
from:
uworkin.com