Description:
Who We Are:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 17 years has been pushing the boundaries of 'normal' when it comes to Life Insurance.
We are in an ever-changing environment and it's important that we stay out in front. We are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession.
You Might Be:
- Looking to enter Financial Services
- Looking for a role to further develop your Insurance or Financial Services career
- Looking to transfer your retail or hospitality customer service skills
- Looking to join a team who will support you
What You Will Do:
The customer service specialists are the key to our business success, driving all interactions between our customers and stakeholder insurance providers to enable successful implementation of insurance policies post application with our life insurance specialists.
Our specialists are gurus in everything underwriting and will make daily inbound and outbound calls to customers, insurers and third party medical providers to ensure efficiency in meeting all underwriting requirements and pipeline management to ensure our customers receive a timely underwriting outcome.
The customer service specialists are responsible for ensuring all documentation sent and received are compliant, dealt with in a timely manner and that all stakeholders involved in the underwriting process are held accountable from application lodgement through to underwriting assessment and policy issuance.
Who We Are Looking For:
The right candidate will have an eye for detail and a passion for innovation and problem solving. You will thrive in this role if you have a high level of communication skills, both written and verbal and enjoy working with stakeholders towards a collective goal with our customers best interests at heart.
Being tech savvy and a willingness to learn the insurance industry ins and outs and associated compliance risks is essential. Administrative or phone service experience is desirable, but all training will be provided to the successful candidate.
This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.
Job Benefits & Perks:
- Highly competitive salary including commissions
- A great working environment with strong company values
- Close to public transport in convenient North Sydney CBD location – only a 10 minute walk from the train station
- Excellent learning culture with strong team and mentor support
- Genuine career development opportunities
- Social activities and events
- Employee discounts with leading retailers
- Flexibility to work from home options following compliance sign off and meeting KPI driven WFH plan
This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.
How to Apply
Apply now as we are actively hiring
Job Types: Full-time, Permanent
Salary: $60,000.00 – $80,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission
Ability to commute/relocate:
- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your expected base annual salary?
- What is your notice period to start in the role?
Experience:
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person