Description:
Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.
Increasingly we are playing a more active role in key platform ecosystems such as marketing automation platforms (e.g. HubSpot, Adobe Campaign), ecommerce platforms (e.g. Shopify, BigCommerce, WooCommerce), CRM & ERP systems (e.g. Salesforce, Zoho, NetSuite), and more. This is helping connect business messaging with other key business platforms to solve real customer problems.
We are looking for a Senior Product Manager who can lead our integration initiatives into global Ecommerce platforms. In this role, you will collaborate closely with customers, designers, engineers, analysts, marketers, and other cross-functional team members to build and execute a product strategy that delights customers through deep integrations with their business software.
Key responsibilities:
- Establish and maintain a product strategy to improve our customers’ experience using a variety of inputs, and articulate rationale behind decisions engaging with key stakeholders bringing them on the journey
- Manage the product roadmap by capturing work from a wide range of inputs, understand and prioritise this work to ensure your team is always working on the most impactful items
- Build a deep understanding of the problems that we need to solve through research and regular interaction with customers to understand who they are, what they’re trying to achieve and what they view as success
- Define and frame the problems worth solving for your team
- Collaborate with your team to create innovative solutions to these problems
- Scope these solutions into small shippable slices to deliver value to customers as early as you can
- Constantly evaluate if the solutions have solved the problem through quantitative and qualitative measures, starting from beta, to pilot and ongoing after full release.
- Report and share insights on customers, experiments and the metrics that matter
- Own and maintain the quality and security of the product areas that you and your team are responsible for, to deliver to the high standard our customers expect in every release.
The successful candidate will have proven Senior Product Management experience within a SaaS environment. You are a highly organised and a great communicator, who can clearly express product decisions and their rationale. You’re confident in your ability to make decisions without consensus. You excel at collaborating with and influencing multiple stakeholders across functional groups to achieve the team and oganisations goals. You have a deep experience working with both qualitative customer insights and qualitive customer data to inform decisions. You’ve conducted user interviews, user research, user testing and worked closely with design researchers and analysts. You can both operate at a strategic level and dive deep into the technical details and complexity with ease. You can communicate technical and complex topics to non-technical audiences. You have strong customer empathy and experience shaping product direction based on customer needs.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big , Win Together , Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
- Flexible, hybrid work arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.