Description:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
What's in it for you?
Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.
Benefits: Enjoy perks like secure onsite parking, product discounts, and access to our free onsite gym.
Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
Job DescriptionThe Role:
The IT Helpdesk Support Officer position is to provide first-line of IT support across a large FMCG business. Your focus is providing assistance to internal customers in the use of systems, upkeep, configuration and reliable operation of computer systems, especially multi-user computers, such as servers.
- working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 7-11
- install and configure standard hardware and software
- provide initial hardware and software start-up training for new and existing employees
- respond to and provide local/remote technical IT support to employees across the business
- perform diagnosis and fault resolution on tickets providing high-level technical support
- administration of cloud services such as Office 365, Microsoft Online Exchange.
- managing mobile devices (iOS, Android) using Air watch (MDM)
- knowledge on Systems Centre Configuration Manager and Symantec Endpoint Protection
- analyze online Help Desk enquiries and provide support within the agreed timeframes
- project tasks in IT Service Delivery & other IT related initiatives
- mobile and remote computing (Windows 7, 8 and 10, IOS, Android, Air watch MDM) AWMS
- experience with Windows Server 2008 R2 – Windows Server 2016 , Windows 10
About you:
- 2 + years experience in a similar role
- formal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirable
- ability to meet deadlines effectively
- able to work 11:30am to 8pm and have the flexibility to do a rotational roster between 5am to 8pm
- supporting 24/7 systems and IT operations
- capable of dealing with high volume & high priority tickets on a regular basis
- proven experience providing face to face, phone support and remote services
- ability to be adaptable and respond quickly to changing needs in a demanding environment
- strong critical thinking and troubleshooting skills.
- excellent written and verbal communication, including interpersonal, negotiation and liaison skills
Join Our Team!
If you're an Australian Citizen or Resident with a passion for technology, customer service and a drive to make a positive impact within the IT Helpdesk space, we want to hear from you! Take the first step toward a rewarding career with Lite n' Easy and click APPLY NOW.