Description:
The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is `great care every day'.The opportunity This role delivers exceptional person-centered customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
Generous remuneration package value up to $94,810 p.a.comprising:
* Salary rates between $37.68-$41.90 p.h. (AO3)
* Annual leave loading + leave
* 12.75% employer superannuation contribution
* Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs and access to corporate discounts
Employment Term
* Permanent full-time
The ideal applicant will be someone who has proven ability and can demonstrate the following:
* Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
* High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
* Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
* Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
* Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
* Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
* Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.
For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.
Townsville North Queensland
Unsolicited resumes from recruitment agencies will not be accepted.
11 May 2024;
from:
adzuna.com.au