Description:
About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.
We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
Job DescriptionThe opportunity.
This position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and maintaining compliance obligations. This role has become available due to an internal promotion.
The opportunity.
This position is accountable for:
- Delivering outstanding member service to achieve agreed performance goals including enabling members to achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Proactively promoting Defence Bank to broaden and grow our member base.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.
- Supporting the branch and the Regional Manager by collaborating with all branches in the network.
About you.
As a customer service star, you’re passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriate solutions, and achieving results wills see you excel in this position. You connect with people, establish rapport and building trust quickly.
To be successful in this position, you will have:
- At least two years experience in a retail sales team ideally within financial services.
- High school certificate or equivalent
Demonstrated experience or skills in:
- Achieving agreed goals in line with individual and team plans.
- Building effective working relationships with stakeholders at all levels.
- Facilitating presentations to small and large groups.
- Picking up new concepts quickly.
- Time management with the ability to handle unplanned interruptions.
- Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.
This position serves as an excellent opportunity for someone looking to:
- Complete banking-related qualifications.
- Develop strong relationships with members and a deep understanding of their financial needs.
- Grow Defence Bank’s brand, presence, and portfolio.
We count on you. And you can count on us.
We have a great range of employee benefits including:
• Corporate wardrobe allowance.
• Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
• Savings and discounts across our range of products and services.
• A "Thank you" day - each year our employees receive one additional day of paid leave.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!
Interested? We'd like to hear from you. Click to apply.
Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.
All successful candidates will be required to complete employment checks prior to an offer of employment.