Service Co-Ordinator

Description:

• Based in Sydney's Northern Beaches
• Parking on Site
• Salary $70,000 - $75,000 plus super

Our client has been a leading marketing, distribution and sales provider of print solutions, 3D milling and engraving technologies for over 30 years. Offering their customers a warranty for full service and parts care post sale, they have 5 internal techs working nationally who look after around up to 50 service jobs per week. The role will also see you working with 10 external techs. An exciting opportunity has become available for a Service Coordinator. This role plays a pivotal role in ensuring seamless service delivery and customer satisfaction.

Duties include:

• Scheduling and coordinating Service Technicians and Service agents and coordinating stock-take activities.
• Accurate and timely recording of service job completion, creating, entering, and closing job sheets.
• Active monitoring of the Service Order Queue and ensuring timely responses to customer inquiries.
• Assisting Technical Service and Support staff as part of the Service team.
• Ensuring timely communication with customers to book service appointments.
• Managing Repair/Breakdown Service Jobs within the Service Management System.
• Following up with customers regarding preventative maintenance.

Experience needed:

• Tertiary qualifications in Business Administration, Leadership and Management, or 2-3 years of similar experience will be highly regarded.
• 2-3 years experience in scheduling or team planning and customer service experience. Familiarity with online rostering and Salesforce CRM preferred.
• Professional demeanour, customer-centric communication, adaptability and ability to work under pressure, attention to detail and organisational skills.

For you:

You will be joining a company who pride themselves on creating an environment of continuous improvement, where all staff feel valued and rewarded. Offering:

• Free on-site parking
• Access to free and confidential Employee Assistance Program
• Access to extensive lifestyle, wellbeing and financial discounts and benefits
• Employees receive birthday and service anniversary vouchers

APPLY NOW by sending your Resume to julie@optimalrecruitment.com.au or for a confidential chat please call Julie on 02 8416 4181.

PLEASE NOTE ONLY APPLICATIONS FROM AUSTRALIAN CITIZENS OR AUSTRALIAN PERMANENT RESIDENTS WILL BE CONSIDERED