Description:
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilities
IGT is the world leader in the design, development and manufacture of gaming and lottery products and systems. IGT Australia is a dominant force in Australia and New Zealand, and we provide a range of gaming and lottery products, systems, and services.
Reporting to the Senior Manager - Systems Support APAC, the Systems Engineer IV is responsible for providing systems support to our customers across the Asia Pacific Region. You will join our talented team in troubleshooting a wide range of reported incidents and service requests to ensure the availability of their systems. Acting as one of the technical escalation point of contacts, you will have to opportunity to also assist in delivery, support and maintenance of various system projects and be exposed to new innovative technologies.
Roles and Responsibilities:
- Day to day resolution of technical support tickets and requests for IGT's core products and services
- Applying service releases, system upgrades and assisting customers with the management and maintenance of their systems
- Assist the delivery teams across the region through the implementation of new installs and/or upgrades.
- Working collaboratively with teams throughout the APAC region to solve problems and enhance the customer experience.
- Ongoing training & testing of new system products and technologies.
Knowledge and experiences
Working knowledge and experience in more than one of the following technologies:
- Microsoft SQL Server or equivalent RDBMS- Database Administration, T-SQL Query optimization & performance tuning
- Virtualisation - Hyper-V and/or VMware environments, High Availability & Clustering technologies.
- Windows Server, Centos/Linux/Red Hat Operating Systems - Roles services and features
- Systems & Network Administration - Strong working knowledge in implementing, managing, maintaining internal and/or customer environments.
- Experience in Storage & Backup technologies and concepts
- Fundamental understanding of various technologies and it's concepts
Non-Essential but highly desirable:
- Previous experience with DevOps, scripting/automation or middleware administration highly regarded
- Previous experience working in IT Managed Service Provider or Systems Integrator.
- Previous experience working in an ITIL framework
Personal competencies
- Strong written, oral, and interpersonal skills
- Highly self motivated & willingness to learn and grow
- Ability to work independently and collaboratively in a team environment
- Ability to work flexible hours when required and/or on-call on a rotation basis
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.