Business Analyst

Description:

Requirement summary as follows:

Investigate and resolve escalated issues from the Service Operations team in a timely manner while capturing and communicating resolution information.
Undertake system administration related management, monitoring and maintenance activity relevant to enterprise corporate systems.
Participate in incident, problem, change and knowledge management activities associated with system service delivery.
Develop suitable training packages for system users as and when required.
Facilitate the transition of suitable workload to existing internal first and second level teams.
Document associated work instructions and provide instruction to staff.
Undertake QA of services transitioned to ensure processes are being followed
Stakeholder consultation as required.
Documenting business and systems requirements as required

Requirements
Skills and Experience:

Strengths in business requirements gathering and effective stakeholder engagement.
Excellent oral and written communication skills including ability to translate complex analytical and technical information
into clear and meaningful terms.
Highly skilled in business systems analysis and design.
Technical and Business documentation development.
Application testing and training documentation development.
Significant experience in business systems analysis and business requirements gathering, specifically Service and
Identity Management.
Significant experience in the development of technical and business documentation including functional requirements.
Experience in working in a team environment with ability to guide and knowledge transfer to project team members.
Experience working with third party software vendors.

Criteria:

• You must hold a valid National Police Clearance (to be attached to the response submission) and
  
• have Australian working rights.
  
• Do you have previous experience in government or complex environment relating to Service or Identity Management Systems ?
  
• Do you have any Previous Experience with ServiceNow