Description:
The future of transport?
Be part of it
Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.
Collaboration | Wellbeing | Adaptability | Accountability
There has never been a more exciting time to join our team and be part of the future of transport!
The Opportunity
We are looking for enthusiastic and self-motivated individuals to join our Vehicle Services Team.
This role supports the Team Leaders and Manager in the daily supervision of the Vehicle Services team. You will undertake quality assurance audits and identify training needs; providing subsequent training to ensure continuous improvement across the team.
As Team Support Officer you will assist in the resolution of escalated technical, customer service and legislative matters. To succeed in this role, you will require strong attention to detail and the ability to analyse and interpret data to assist the team.
Based at our contemporary office space in Innaloo, you will enjoy the challenges in this high-volume dynamic environment.
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Olivia Tamigi, A/ Manager Vehicle Services on (08) 9216 8818.
There is currently one (1) permanent position available for immediate filling.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months date of first appointment across the Department of Transport.
About you
- Supervising and monitoring the work of the team.
- Assisting in the resolution of escalated technical, customer service and legislative issues.
- Contributing to procedural and process improvements within the Vehicle Services Team.
- Work collaboratively within an established team and autonomously to meet team objectives.
- Deliver outstanding customer service to exceed client expectations.
- Communicate clearly and confidently to cultivate strong working relationships and influence a range of stakeholders including industry and government bodies.
As part of our team, you will enjoy
- A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
- Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
- Not just a job, but an opportunity to develop your career across other areas of transport.
- A varied and exciting role where you will handle a wide range of customer enquiries.
- Training to set you up for success! Training may be on the job, computer or classroom based.
- Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
- Bright, modern facility close to transport links with a friendly team environment.
- Work for an innovative Government agency with limitless long-term career prospects.
- Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
In addition to rewarding work, we invite you to be Part of Something Real . Learn more about our commitment to you, here.
Apply Now!
Apply online by clicking the ‘ Apply for Job ’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:
- A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
- A 2 page written application addressing the below Selection Criteria as stated on the JDF:
- Experience supervising, training and performing quality assurance within a customer service or regulatory environment.
- Well-developed interpersonal and negotiation skills including the ability to communicate effectively with internal and external stakeholders.
- Well-developed analytical and problem-solving skills with the ability to apply and advise on relevant Acts, regulations, policies, procedures and systems.
- The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.
Please ensure you allow sufficient time to submit your application, as late applications will not be accepted . If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.
Our commitment to a diverse and inclusive workplace
The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.