Ict System Support Officer

Description:

The ICT System Support Officer is a member of the College Information and Communication Technology technical services team. Under the leadership of the ICT Manager, the role of the ICT System Support Officer is to support staff and students in the use of ICT Systems and work closely with and assist the other members of the ICT team.

• 4 week contract with possible extension
• Based in Springfield

As the ICT System Support Officer, your key responsibilities will include:

• Provide Level 2 and Level 1 ICT support to students and staff.
• Take on a wider customer service role and promote this ethic to maintain a high degree of customer service for all support requests.
• Manage support and administration of academic and corporate staff software systems, across a range of Microsoft and Apple technologies, including Microsoft Intune for device and software management.
• Troubleshoot desktop and notebook/tablet hardware, peripherals, and equipment as necessary.
• Assist with the setup and troubleshooting of Audio Visual systems and events as required.
• Assist the ICT Manager and ICT Systems Engineer in maintaining the College’s Azure active directory, and Entra services.
• Integrate and automate systems communications through the use of scripts, APIs, and SQL data queries.
• Liaise with third party vendors to resolve software systems issues with their products.
• Complete administrative duties to ensure the day to day running of the ICT department is effective and efficient.
• Undertake regular training to upskill in different areas of information communications technologies.
• Liaise with the ICT Manager on the latest academic and corporate software systems.
• Provide advice, training and skills transfer activities that contribute to building a highly skilled and efficient ICT team.
• Promote the effective and safe use of technology within the College.
• Train staff and students on the safe and correct operation of ICT systems throughout the College and support them in the use of ICT to become an effective tool.
• Contribute to ensuring that the College’s Strategic ICT Acceptable Use Policy, standards, and associated protocols are administered appropriately.
• Under the direction of the ICT Manager and in collaboration with other ICT staff, the ICT system Support Officer develops and implements practices that ensure the ICT function meets all statutory compliance obligations.
• Ensure all relevant documentation of guidelines and procedures are up to date.
• Assist in the development of all guidelines and procedures within the ICT department.
• Maintain absolute trust, confidentiality, and data privacy in the event of access to sensitive data information in this role.
• Report to the ICT Manager on any ICT issues that arise.
• Work collaboratively with the ICT team and perform other duties as requested by the ICT Manager.

The ICT System Support Officer will possess the following competencies, skills, qualifications, and experience:

• Supportive of independent education and the Anglican ethos and values of the College
• Possess a current Queensland Working with Children Paid Blue Card.
• Experience in providing helpdesk services in an educational environment is desirable.
• Knowledge and experience of the SchoolBox Learning Management System and the TASS School Management System, or the ability to rapidly acquire knowledge of these systems.
• Knowledge and experience with Microsoft Cloud technologies, particularly Intune, Entra, Power Automate, PowerApps, Forms
• Knowledge of Scripting and Automation technologies such as Powershell.
• Knowledge of SQL is desirable.
• General knowledge of Windows, Apple and Android devices, plus BYOD portals and cloud computing environments.
• General knowledge of infrastructure such as Servers, Network Switches and Access Points.
• General understanding of backup and disaster recovery planning
• Knowledge and understanding of IT security and risk management
• Knowledge and experience with ticket-based IT Helpdesk system
• Knowledge and experience with Wordpress would be beneficial but not required.
• Ability to communicate effectively both verbally and written with a range of client groups, including students, staff, and parents.
• Ability to demonstrate good time management in a high-pressure environment.
• Highly developed interpersonal skills.
• Ability to work effectively independently and within a team environment.
• Ability to communicate and promote the College with confidence.
• Demonstrated ability to solve problems in a timely and efficient manner.
• Willingness and ability to contribute to ongoing improvement and expansion in your own knowledge and skill set.
• Contribute as a member of a team for improvement of services to stakeholders.
• Verbal and written communication skills including application of high order customer service principles and practices.
• Basic understanding of workplace health and safety, equal employment opportunity and anti- discriminatory practices and behaviour as applied in a work environment.

Qualifications:

• A Queensland Working with Children Blue Card is a mandatory requirement for this role.
• Experience in a similar helpdesk or ICT role is desirable.
• Knowledge of technology systems including Windows OS, Mac OS, O365, Microsoft cloud technologies

If this role sounds like you, please APPLY NOW submitting your resume in WORD format.

If you would like more information or to discuss the role, please contact Alison Detaille on 07 3230 0038.

Job Reference: 610681