Customer Service Specialist

Description:

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 80733
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Perth.

This role plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The position reports to, assists and works cooperatively with the Customer Service Lead in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

Your typical day at DSV:

• Establish strong customer service relationship with customers.
• Provide customers with service information (either verbally over phone or via email, TEAMs or CW1) -
• including sourcing rates and other DSV Services.
• Transfer customer calls to appropriate team members.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Enter data into in-house computer system and produce data/reports as required.
• Ensures all quotations are created in CW1 and Client rates are managed for autorating.
• Ensure all customer details are maintained and kept up to date.
• Recommend process improvements

About You:

- Experience in customer service within the freight forwarding industry a

- Experience using CargoWise One is preferred

- Excellent communication and problem solving skills

Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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