Description:
Primary Details
Time Type: Full time
Worker Type: Employee
Manage projects end to end from scoping to embedding using QBE methodologies and processes. responsible for supporting QBE teams to deliver positive experiences for internal and external customers and support the recovery of a person injured in the workplace.
Customer Program Specialist
- 12-month fixed term opportunity
- Support internal and external projects
- Hybrid role - Newcastle, Parramatta or CBD Office.
The opportunity
Work on in progress projects that deal with Managed Fund Claims providers and programs. A fantastic opportunity to develop your stakeholder management and project management skills.
Your new role
Our Customer Programs Specialist are working on a customer platform for Managed Fund Claims. As you step into this role, you will have the opportunity to continue the projects at varying stages to ensure we continue to our success. With your passion for stakeholder engagement, workers compensation and innovation, you will ensure that all relevant stakeholders feel involved in the project delivery.
Your role will include:
- Monitoring and guiding project delivery through continuous communication and reporting
- Manage any project risks and issues with the solutions based focus.
- Prepare, collate and deliver stakeholder information packs to external providers.
- Deliver internal communication presentations and training materials.
- Manage relevant reporting, feedback and other formal communication as required.
- Build and maintain strong relationships with key internal stakeholders and external suppliers
- Manage program reporting for recovery support programs for internal and external stakeholders
- Develop, lead, and execute innovation projects, programs, and initiatives to maximise social, health and commercial outcomes, achieve outperformance, and gain access to the NSW Scheme Innovation Bonus.
About you
With your unique understanding of workers compensation, you will be passionate about the customer partnerships and stakeholder management. To be successful in this role you will also bring:
- Experience in project coordination or similar, with the foundational knowledge to understand the project lifecycle
- A passion for presenting and communicating with diverse stakeholder groups.
- Ability to story tell and present reporting to colleagues and providers.
- Highly organised approach to work with the ability to manage competing timelines and follow up on work.
- An enthusiastic and self-managing attitude
- Timely, efficient, and highly organised with ability to work to deadlines
- Stakeholder engagement skills and customer focused approach
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment - what if it was yours too?
Your career at QBE - let's make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Additional leave and support through QBE's Family Domestic Violence First Responder Network
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Application Close Date: 05/05/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.