Description:
- Join a leading patient-focused Medical Imaging Practice
- Permanent full-time or part-time role with extensive training and competitive remuneration
- Be part of a committed and dynamic team delivering exceptional patient experience
- A range of Employee Benefits, including additional paid parental leave and discounted health insurance!
About Us
Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our staff members are patient-focused as we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.
About the Role
Jones Radiology is pleased to offer an exciting opportunity for a people-focused and customer-centric individual to join our dynamic team in Alice Springs. This role is fundamental in upholding Jones Radiology's brand promise of delivering an outstanding patient and referrer experience.
Reporting to the Office Manager, this is a permanent full-time or part-time position with rotating shifts available Monday to Friday, between the core hours of 8.00am and 4.21pm.
Your key responsibilities:
- Welcoming patients to our clinics and completing the arrival process
- Completing the patient post-appointment billing process and other in-clinic duties
- Interacting with patients and referrers to schedule a range of medical imaging appointments
- Responding to calls & enquiries in a timely, professional, and caring manner
- Providing excellent customer service and patient care, whilst minimising patient effort
- Developing and maintaining strong working relationships with patients, referrers, staff, and managers
To be successful in this role you will have:
- Strong customer service skills, including active listening and objective questioning
- Demonstrated customer service experience, previous medical reception experience is highly regarded
- Demonstrated advanced experience using multiple programs simultaneously and systems navigation
- Demonstrated initiative and willingness to learn
- Excellent problem solving, interpersonal and communication skills
- Ability to work autonomously and in a team environment
- Strong attention to detail
Working for Jones Radiology offers you:
- Competitive remuneration and benefits!
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
Next Steps
If you are seeking your next career challenge and are passionate about delivering excellent medical imaging services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.
Simply complete the application process by clicking the Apply Now button, answer the Shortlist Questions and we will be in touch with you shortly. Apply now!
Respectfully, no recruitment agencies.