Aps5 Guidance Officer

Description:

• Ongoing & Non-Ongoing 12 +12 - Full Time
• $83,453 - $89,839 (plus 15.4% superannuation)
• Role located in NSW - Newcastle,SA - Adelaide,VIC - Geelong,VIC - Richmond

Our participants, Our people, Our purpose Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. A new role awaits Seeking a rewarding and challenging new role in the NDIAs Service Guidance Branch? The branch has multiple positions for APS5 Guidance Officers to join their teams. The Service Guidance Branch is responsible for presenting Agency policy, improvements and system enhancements in clear Our Guidelines to support the Agency's front line (National Delivery). This guidance enables front line staff to make consistent decisions and participants to have choice and control over their lives. The branch also develops content for participants and external stakeholders to support Our Guidelines, including letters, forms, factsheets and guides to what the Agency does and does not fund. Where you can add value As an APS5 Guidance Officer you will play a key role in researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards. Responsibilities of the role include but are not limited to:

• Interpreting the policy and legislative environment the branch operates in, including understanding and translating the NDIS Act and NDIS Rules into Our Guidelines.
• Developing or updating guidance material in response to participant and external stakeholder feedback.
• Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Developing and maintaining Knowledge articles to support Service Delivery priorities and reflective of the current PACE business system.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested

Enough about us, let’s talk about you Our ideal candidate will be organised, driven and able to handle a fast-paced work environment.
You will have excellent communication and interpersonal skills to develop and maintain stakeholder relationships and experience in developing documents in plain English. You will display a high attention to detail and possess the ability to make decisions whilst working independently and proactively. Excellent communication and interpersonal skills to develop and maintain stakeholder relationships are pivotal to be successful in this role. Working at the NDIA, it is essential you have a positive contemporary attitude to people with disability along with a high level of understanding and knowledge of disability and its impact on individuals. For more information on NDIS including our values, capabilities, and behaviours along with our application process, please refer to our website. Your NDIA Experience We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they are out on their own. You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians. You will have access to higher superannuation and above market leave entitlements as well as working conditions that support a positive work life balance. While this role is ideally performed from Geelong - VIC, Richmond - VIC, Newcastle - NSW, Adelaide - SA, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity however, non-ongoing roles may be offered. A merit pool will be established that may be used to fill similar positions (ongoing and non-ongoing) within the next 18 months. Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship. Applications for this role close at 11:30PM AEST on 19 May 2024. If you have any questions, please contact Sophie Landwehr on 08 8922 0941 or email sophie.landwehr2@ndis.gov.au With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting. NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process. The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.

National Disability Insurance Agency